In the area of the Balearic islands through certified mail. Delivery time 3 or 4 days (working days) from the outlet store.
In the area of mainland, it shall be by certified mail. Delivery time is given as provided by the post office can be from 3 to 6 working days.
If after 5 working days of a purchase made by transfer and had not received the amount, the purchase will be canceled automatically.
If there is no inventory in stock, the limits are increased by the time it takes to receive the product. Previously it would have contacted the customer for timely communication and give the possibility to withdraw from the individual product.
Product returns - Right of withdrawal
The user has the possibility to exercise your right of withdrawal on buying products made in the store within a period of seven working days according to the schedule in your area, from receipt of order at the delivery address chosen.
Product returns will only be accepted when they are in perfect condition, not been used and retain their original labels and packaging and if necessary original documentation and accessory items, also in perfect condition.
Returns will not be accepted custom products according to customer specifications or made from specifications.
Form for exercising the right of withdrawal
To proceed with product returns, the buyer must (within seven working days of receipt of order) to send email to the address firstname.lastname@example.org a statement to that effect, indicating the product or products to return.
Then you will need to reach PATCHWORK DETALLS MERCERÍA C / Blanquerna 46, 07003 Palma de Mallorca the product or products you want to return, unused and with all tags, packaging and, where appropriate, documentation and original accessory items in the same package. If the customer prefers, PATCHWORK DETALLS MERCERÍA arrange home collection of products refunded.
Except in cases of receiving defective products factory and provided such defects to the manipulation or misuse are not caused by the user, the shipping charges associated with returning will be exclusively at the expense of the buyer.
Received the request to exercise the right of withdrawal by the buyer and once in possession of the subject merchandise return, PATCHWORK DETALLS MERCERÍA shall examine the goods received and will contact the buyer to inform its conclusions on the request. In your case, the return of amounts paid for the purchase of the returned product will be carried out as soon as possible and in any event within thirty days of the request for withdrawal received, subject always to the provisions of the present terms and conditions.
In case of return for withdrawal, the shipping charges will not be refunded. Also, in such a case, the shipping costs for the return will be exclusively of the user.
PATCHWORK DETALLS MERCERÍA reserves the right to deny the right to return goods in the event of breach of the provisions in these special conditions. The amount of the refund will be sent by bank transfer to the account provided by the user.
Payment can be made:
- By credit card or debit card through the secure electronic gateway BBVA.
- Through Paypal.
- By bank transfer. To do this the user will contact PATCHWORK DETALLS MERCERÍA to request the account number.
- Cash on delivery (COD).
Shipping to Mallorca and other Balearic Islands: 5 euros.
Shipping rest maindlan Spanish: 5 euros.
Cash on delivery (COD): 2,50 euros.
For orders over 100 euros will not be charged shipping. If the amount charged for the COD payment.